Client Support Services (CSS)

The HarTet Client Support Services (CSS) provides business development, marketing and technical support services for the company’s turnkey offerings.
We understand the value of a satisfied customer, and so this business unit is designed to provide our clients with the necessary ongoing customer engagement, training and user support that maximizes customer satisfaction. Our dedicated team of Helpdesk staff are ever ready to provide the needed pre- and post- installation support, end-user training and ancillary IT services to support the requirements of our solutions. The Helpdesk team works closely with the product development team in the Research Institute towards ensuring that market considerations are taken into account in providing feature enhancements to the solution.

Our marketing team provides the necessary market research, customer engagement, and marketing materials required for end-users to derive maximum utility from our solutions, hence their appeal.